Goal: To support the successful implementation of OneCare Epic at Franciscan Health System as measured, in part, by the organization getting back to pre-go-live financial benchmarks within 6 weeks of electronic health record go-live.

 Strategy: 

Internal:  Using existing channels and multiple methods, communicate a cascade of key messages delivered in the sequence of work leading up to and beyond the go-live dates. We broke down our communications to just the most important facts at the most appropriate time to enhance understanding and acceptance.  This was enhanced with an OneCare Epic internal go-live promotion that increased the drumbeat for change, emphasized key messages and prepared staff for go-live. 

External:   An external awareness campaign to patients that began four to six weeks prior to and continued post-go-live at each location.